Remember that they always think that both of the parties will resolve their personal issues on their own. But the fact is that, if it’s too necessary, for the solution of this situation, you can cancel the order. In this article, I will give you knowledge about how to cancel an order on Fiverr.

Fiverr does not suggest any of its sellers or buyers cancel an order on Fiverr.

Fiverr applies certain conditions and situations upon which an order can be canceled.

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If you are reading this post that means you decided to cancel your order on Fiverr but still don’t know exactly how to cancel an order on Fiverr.

How to cancel an order on Fiverr as a seller

To cancel the order, just follow the given steps:

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Step 1

Go to the Order
The first step goes to your Fiverr dashboard.
Second, go to the main order that you want to cancel.

Step 2

Click resolution center

Step 3

Issue Selection
Just select how you would like to resolve the issue with this order and then click continue.

  1. Fiverr resolution center options extend the time of delivery. In this situation, if the cause for your order cancellation is time, then you can extend the time of delivery to avoid cancellation.
    If you select this option, then it’s your choice to choose the number of days that you would like to add to your delivery time and explain the reason for extending it.
  2. The next step is that ask the buyer to cancel the order. If the buyer and seller agree to cancel the order, this point is best for you. You can ask your buyer or seller to cancel the order.
    When you select this option then explain why you would like to cancel this order.


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Visit Resolution Center
Must visit the resolution center to cancel an order.

Request Cancellation
Just write the main reasons for canceling the order and then click continue.
In this way your request is submitted and send to your buyer or seller, just wait two days that they can accept the request or refuse. If the buyer and seller give no response the order will automatically be canceled by Fiverr.

Types of Order Cancellation

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I want to tell you about some types of Order Cancellation, remember that knowing about them is very important for you.

Following are the types of Order Cancellation.

  1. Mutual Cancellations
    If the buyer, as well as the seller, agreed to cancel the order, then they can cancel the order mutually and it’s called mutual cancellation.
  2. Buyer Requested Cancellation
    If an order is late by the seller then buyers can request a cancellation.
    Must make assure to deliver the order on time to avoid cancellation.
    If the buyer gives a bad rating, this thing gives a negative impression on the seller’s business.


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Fiverr cannot cancel the order based on low-quality services offered by the seller. In fact, the buyer community can rate the seller’s service accordingly.

The request prepared according to an order cancellation is a review by the Fiverr Customer Support based on:
In case that the other party violates the Fiverr Terms and Conditions.
If the seller commits bad or abusive behavior.
If you want to know about How to cancel an order on Fiverr, you must be aware that the Fiverr team cancels an order based on the following reasons depending on the order status.

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Reasons for Order Cancellation

The Fiverr Customer Support will cancel orders based on the following reasons:

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Completed order
In the situation, if the seller used any copyrighted content in the order.
If the seller uses copyright/ trademark infringing materials but did not purchase commercial use rights.
When you see that the other party is still irresponsive, after one day when the order is labeled late.
If the seller has bad behavior.
The service provider shares their personal contact information.
When the seller is no longer existed due to account deactivation.

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Order Delivery
If the seller did not provide the service and marked the order as Completed,
When the buyer does not receive the source files.
Sellers asking the buyer for additional payments for included work in
The sellers give late delivery to wait for the positive ratings.
Buyer request revisions but ask for different services than agreed-upon requirements.
Seller is threatened by a buyer to leave a bad rating to gain more services from the seller, not related to the agreed requirements.

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Final words: How to cancel an order on Fiverr?

So I defined all the processes about how to cancel an order on Fiverr.
I hope this article provides you all the answers related to order cancellation.
But, in the situation, if you have any questions about this topic, just write your problem in the comment section.

Happy Fiverring 🙂

Author: Sjila Zakir

“She is a Fiverr pro and is one of the earliest Fiverr sellers. She knows what it takes to get successful on Fiverr”

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